Question 1

What types of collision damage do you repair?

Accepted Answer

We repair body and collision damage from accidents and impacts — damaged panels, broken or misaligned components, uneven gaps, bent structure, and affected paint. We focus on bodywork and exterior appearance, not mechanical, engine, transmission, or air-conditioning repair.

Question 2

Can a damaged bumper be repaired instead of replaced?

Accepted Answer

Often yes. Smaller dents, creases, and some cracks in bumpers can be repaired and refinished. Heavily damaged, shattered, or structurally compromised bumpers may need replacement. An inspection determines which applies.

Question 3

Can polishing remove scratches?

Accepted Answer

Polishing can remove suitable surface imperfections such as light scratches, scuffs, and haze in the clear coat. Deeper scratches that cut through the paint usually need refinishing rather than polishing alone.

Question 4

What does automotive color matching involve?

Accepted Answer

Color matching means preparing the surface, mixing a color to match your vehicle's finish, and applying and finishing the paint so the repaired area blends with surrounding panels. Heavily aged or faded finishes can be more involved to match.

Question 5

Why might a door, hood, or trunk need panel alignment?

Accepted Answer

After an impact these openings can shift so they bind, don't latch cleanly, or leave uneven gaps. Panel alignment restores proper fit. Note this is body-panel alignment, not wheel alignment, which we do not perform.

Question 6

What information should I provide when requesting an assessment?

Accepted Answer

Your name and phone number, the vehicle's year, make, and model, the service you think you need, a brief description of the damage, your preferred contact language, and any photos you have. Photos help with an initial discussion but do not replace an in-person inspection.

Question 7

How is the repair scope determined?

Accepted Answer

By a damage inspection. We look at the visible damage, check for related or hidden damage, and assess what can be repaired versus what should be replaced. The recommended scope is based on that inspection and on parts availability.

Question 8

What affects repair timing?

Accepted Answer

Timing depends on the extent of the damage, the repair methods required, parts availability, and refinishing and curing time. We don't promise a fixed completion date in advance; we can give you a more realistic estimate after the inspection.

Question 9

Do you offer free estimates, towing, or rental cars?

Accepted Answer

No. We do not offer free estimates, towing, rental cars, or deductible or financing assistance. Contact us to discuss the damage and arrange an assessment.

Question 10

Do you manage insurance claims or accept all insurers?

Accepted Answer

No. We can discuss your repair needs, but we do not manage insurance claims and do not guarantee acceptance of any particular insurer. Confirm coverage and claim handling with your insurer.

Frequently Asked Questions